Shipping Policy
Processing Time:
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.
Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery time: 3–7 business days (depending on location).
Local Delivery:
We currently deliver within [your region/city/state]. For remote areas, additional time may be required.
Order Tracking:
Once your order is shipped, you will receive a tracking number via email or SMS.
Delivery Issues:
If your order hasn’t arrived within the estimated time, please contact us at [your email/contact number] with your order number.
Refund Policy
We want you to be happy with your purchase. If you’re not satisfied, we're here to help.
Eligibility for Refunds:
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Request must be made within 7 days of receiving the product.
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Product must be unused and in its original condition.
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Receipt or proof of purchase is required.
Non-Refundable Items:
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Perishable goods (e.g., food, flowers)
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Sale items and gift cards
How to Request a Refund:
Contact us at [your email/contact] with your order number and reason for refund. We will notify you once your request is approved or rejected.
Refunds will be processed back to your original method of payment within 7–14 business days.
Cancellation / Return / Exchange Policy
Order Cancellation:
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Orders can be canceled within 12 hours of placing them. After that, we may have already started processing your order.
Returns & Exchanges:
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We accept returns or exchanges within 7 days of delivery.
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Item must be in original packaging and unused.
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Buyer is responsible for return shipping costs unless the item is defective or wrong.
Damaged or Incorrect Items: If you received a damaged or wrong product, please contact us within 48 hours with photos and order details.
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